So how does it work?
Click each link below for an overview of each step from browsing the website to collecting the machine at the end of your event
Step 1: Browse the website and make your selection(s)
Step 2: Request a FREE instant quote
Step 3: Update and finalise your order
Step 4: Get notified of delivery/collection times
Step 5: Day of the event - take delivery of ordered item(s)
Step 6: Event finishes - margarita machine is collected
Step 1: Browse the website and make your selection(s)
Browse our inventory at your own pace. If you have any additonal questions please refer to our FAQ section, or if you would like to discuss anything please feel free to get in touch.
Please also be aware that we also offer other party rental items such as moonwalks, waterslides, concessions, tables and chairs, etc...
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Step 2: Request a FREE instant quote
Once you know what you want, fill out the online quote/reservations form (via any of the 'Reserve Today' buttons throughout the site).
IMPORTANT INFORMATION
- Filling out the online quote/reservations form does not commit you to the rental. It is merely part of the process we need to follow to obtain the information we need (contact details, selected rental items, delivery address, event date, start/end times etc.) so that we check availability and provide you with a full quote
- At no point will you need to enter any credit card information. Payment is upon delivery, there is no deposit, reservation or cancellation fee involved.
- We will not share your information with any 3rd parties. Your privacy is valuable and respected.
- Submitting the online form does not warrant or guarantee your reservation. Assuming requested items are avaialble and the quoted price (including the delivery fee) has been agreed, we still require confirmation fro you to complete your order. Full availability of requested items cannot be guaranteed until such confirmation is obtained.
Following successful validation, the form will be submitted to our office, you will receive an email instantly summarising the information you have entered. This is just a confirmation email to let you know that we have received the order - does not warrant or guarantee your reservation . Also the price stated at this stage is only an estimate of the potential final price and does not guarantee availabilty of the items nor include any potential delivery charge. These 2 details will be addressed in the 2nd email you will receive...
Providing the information requested on the form and submitting it for review allows us to do the following:
- check availability for the event date you have entered
- calculate the distance from our base to your event location, this in turn allows us to calculate the delivery charge (no charge up to 10 miles)
- total up the individual item prices and apply any discounts
- provide you with a final quote
Once we have done the above, you will receive a second email notifying you of the availability of the items and also the final price (including the delivery charge, if applicable).
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Step 3: Update and finalise your order
At this stage you may (via a phone call or simply responding to the email):
- Notify us of any changes to your order (we will recalculate the final price and continue communication via email or phone messages)
- Respond to confirm acceptence of price. Doing so in a timely manner will secure your reservation and you will be notified of this shortly after via email.
- Cancel altogether. Remember there are no charges for doing so as you are not committed to the reservation by filling out the form.
Once you have confirmed acceptence of the reservation, you will receive a final confirmation email. This means your items have been reserved and your reservation has been fuly booked.
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Step 4: Get notified of delivery/collection times
As your event date approaches, you wil be notified of the delivery/collection times. This will usually be done 1 or 2 days before the date of your event if it falls on the weekend or sooner if it's on a weekday.
This delivery and collection time will have to be agreed in advance of the event so that we may complete the rest of our delivery schedule. If our initial delivery/collection time estimate is not suitable, then we will work with you to find a time that is good.
Please note that the delivery schedule for weekends is often not completed until Thursday or Friday of each week and therefore we cannot notify you of the delivery/collection times any sooner. This is so that we can account for any late reservations that come in.
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Step 5: Day of the event - take delivery of ordered item(s)
On the day of your event, our delivery driver will call you as the are heading out. This advance notice will provide you with an upadate to the delivery time estimate provided in Step 4.
Once we arrive at your event location, our delivery team will clearly identify themselves and ask you where you wish the delivered item(s) to be set up. All you have to do is tell them where you want it and they'll do the rest.
Once they have completed setup, our team will clearly walk you through how to operate the margarita/slushie machine in a step by step process answering any questions that you might have. This will include preparing the first mix batch for you (please have your tequila/rum/etc. ready so there are no delays), pouring it into the margarita machine and getting the freezing process underway. Note: you can of course simply switch the machine off and then back on once you are ready to begin the freezing process - please be aware of how long it takes to freeze each mix (will depend on the type of machine you have and whether it is an indoor or outdoor setup).
During this process you will also be presented with your corresponding paperwork/invoice. This will need to be signed along with providing payment. This entire process shouldn't take longer than 30 minutes.
Please note that we will also provide an additonal mix (or 2 if it is a double bowl machine) on top of what you have ordered. This is for your convenience and may be used if the drinks are flowing and you find yourself needing extra at short notice. Any extra mixes used will be charged, if none are used we simply collect the unused mixes upon collection.
At this stage our staff will leave but will still be contactable by phone for any further questions that you may have.
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Step 6: Event finishes - margarita machine is collected
Once your event has concluded, our staff will come and collect the machine at the time agreed upon in step 4. Once again, you will not have to do anything other than let them in. They will take the machine away and have it cleaned both inside and out as part of the collection process.
Any unused mixes will be collected along with payment for any additonal mixes used.
For your convenience, we offer FREE next day collection in the event that your party runs late into the night.
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